Frequently Asked Questons
Telehealth FAQs
Telephysio is about providing you with world-class care from the comfort of your own home.
Choose your therapist, book an appointment, and your therapist will assess and treat your condition using our secure video-link.Online physiotherapy sessions allow the same interaction with your therapist that you would with a clinic visit. In depth 1:1 discussion with guidance and feedback for your individualized therapy treatment. Just as we do in-clinic, we’ll conduct a thorough history to lead you through a physical assessment. We will then guide you through some management options including self-massage and mobilisations, appropriate stretches and a home exercise program tailored to treat your injury. At the conclusion of your session you will receive a digital exercise program with video demonstration reps and sets and reference images. We also include management options and intervention for ongoing care between sessions.
Even before COVID19 telephysio was gaining popularity. There’s no need to travel or sit in waiting rooms, and now you can access a wider range of world class therapists regardless of physical location.
You can contact your chosen therapist directly by email, call our manager or easiest of all book directly online through our clinic software.
An Initial consultation lasts for 60 minutes. Follow up consultations are generally 45 minutes.
You will need the following:
- Desktop or laptop computer, tablet or mobile phone with a working camera and microphone
- Reliable internet connection
- Comfortable clothing and space that will allow for movement
- Any exercise equipment prescribed by your therapist or that you regularly use
No, you do not need to download anything. You can use a laptop, computer or mobile phone. Mobile devices allow for more flexibility in changing location to perform exercises as needed, however, computers may result in better connectivity and optics.
Yes, for optimal security we use our clinic management software to safely connect you and your therapist via video-link. It is simple to use and very reliable, offering greater security than common platforms like Zoom or Skype.
Insurance coverage for physiotherapy, myotherapy and clinical pilates is rapidly changing. We will work with you to review your insurance coverage and provide all of the information you need to make the best decision for your care. All our physiotherapists and myotherapists have provider numbers in Australia and are registered by the relevant board.
When the appointment is created, you will receive an email confirmation with a link to join the session. You will also receive a reminder the night before the session with the same link. Simply click the link at the start of the appointment time and you will be connected to your therapist.
Our sessions will often come with instructed self massage using a variety of equipment. We will lead you through self massage, trigger point, stretching, and self joint mobilisation techniques during the session, and teach you how to do them on your own.
For more information or for any questions not listed, please email us, or talk to your therapist.
